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Terms and Conditions
**Terms and Conditions**
**1. Introduction**
Welcome to Evolution of a Black Butterfly LLC ("Company," "we," "us," or "our"). By accessing or using our website, [www.evolutionofablackbutterfly.com](http://www.evolutionofablackbutterfly.com) ("Website"), and our services, you ("Client," "user," or "you") agree to comply with and be bound by the following terms and conditions ("Terms"). Please read these Terms carefully before using our Website or services. If you do not agree with these Terms, please refrain from using our Website and services.
**2. Services**
We offer coaching services focused on personal growth, grief support, and holistic wellness, incorporating grief-informed and trauma-informed care. Our services may include individual and group coaching sessions, workshops, and related materials. Specific details of the services provided will be outlined in separate agreements or service descriptions.
**3. Client Responsibilities**
- **Active Participation:** Clients are expected to engage actively in the coaching process, complete assigned tasks, and communicate openly with their coach.
- **Disclosure:** Clients should inform us of any medical, psychological, or psychiatric conditions that may affect their participation in coaching sessions.
- **Professional Advice:** Our coaching services are not a substitute for professional mental health care or medical care. Clients are responsible for seeking appropriate professional advice as needed.
**4. Fees and Payment**
- **Fees:** All fees for our services are specified on our Website or in individual agreements.
- **Payment Terms:** Payments are due as outlined in the service agreement or at the time of booking.
- **Refunds:** Refund policies, if applicable, will be specified in individual service agreements.
**5. Cancellation and Rescheduling**
- **Notice:** Clients must provide at least 48 hours' notice to reschedule or cancel a session.
- **Late Cancellations:** Cancellations made with less than 48 hours' notice may incur a fee, as detailed in the specific service agreement.
**6. Intellectual Property**
- **Ownership:** All materials provided during coaching sessions, including but not limited to written, audio, or visual content, are the intellectual property of the Company.
- **Usage:** Clients may use these materials for personal development purposes but may not distribute, reproduce, or use them for commercial purposes without our explicit consent.
**7. Confidentiality**
- **Privacy:** We are committed to maintaining the confidentiality of all client information shared during coaching sessions.
- **Exceptions:** Confidentiality may be breached if required by law or if there is a risk of harm to the client or others.
**8. Limitation of Liability**
- **No Guarantees:** While we strive to support our clients effectively, we do not guarantee specific outcomes from our coaching services.
- **Liability:** To the fullest extent permitted by law, the Company shall not be liable for any indirect, incidental, or consequential damages arising from the use of our services.
**9. User Conduct**
- **Prohibited Behavior:** Users are prohibited from engaging in unlawful behavior, hate speech, bullying, promotions, spam, or any conduct that violates these Terms.
- **Termination:** We reserve the right to terminate or suspend access to our services for any user who violates these Terms.
**10. Amendments**
We may update these Terms from time to time. Any changes will be posted on this page, and, where appropriate, notified to you by email. Your continued use of the Website and our services after any such changes constitutes your acceptance of the new Terms.
**11. Governing Law**
These Terms are governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law principles.
**12. Contact Information**
For any questions or concerns regarding these Terms, please contact us at:
Evolution of a Black Butterfly LLC
Email: [info@evolutionofablackbutterfly.com](info@evolutionofablackbutterfly.com)
By using our Website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
Return and Refund Policy
**Refund Policy**
**1. Digital Products**
Due to the immediate access and nature of digital products, all sales of digital products are final and non-refundable. We do not accept returns or issue refunds for digital products once the order is confirmed and the product is accessible. Please ensure you review all product information carefully before making a purchase. citeturn0search14
**2. Apparel, Stationery, and Books**
We want you to be fully satisfied with your purchase of apparel, stationery, and books. If you are not satisfied, you may return or exchange these items under the following conditions:
- **Return Window:** Items must be returned within 30 days from the date of purchase. citeturn0search9
- **Condition of Items:** Items must be unused, unwashed, and in the same condition as received, with all original tags and packaging intact.
- **Proof of Purchase:** A valid receipt or proof of purchase is required for all returns and exchanges.
- **Non-Returnable Items:** Certain items, such as personalized or custom-made products, are not eligible for return or exchange unless defective or damaged upon arrival.
**3. Return Process**
To initiate a return or exchange:
- **Contact Us:** Email our customer service team at [fjohnson@evolutionofablackbutterfly.com] with your order number, details of the item(s) you wish to return or exchange, and the reason for the return.
- **Return Authorization:** Once your return request is approved, you will receive a Return Merchandise Authorization (RMA) number and instructions on how to return the item(s).
- **Shipping:** Customers are responsible for return shipping costs unless the item is defective or we made an error with your order. We recommend using a trackable shipping method to ensure your return is received.
**4. Refunds**
Once we receive and inspect your returned item(s), we will notify you of the approval or rejection of your refund:
- **Approved Refunds:** Will be processed to your original method of payment within 7-10 business days.
- **Partial Refunds:** May be granted for items not in their original condition, or defected.
**5. Exchanges**
If you need to exchange an item for a different size, color, or a replacement due to damage or defect:
- **Contact Us:** Follow the same process as initiating a return.
- **Availability:** Exchanges are subject to product availability. If the desired item is unavailable, a refund will be issued.
**6. Damaged or Defective Items**
If you receive a damaged or defective item:
- **Notify Us:** Within 7 days of receiving the item, contact us with details and photos of the damage or defect.
- **Resolution:** We will provide a replacement, exchange, or refund, including return shipping costs, as appropriate.
**7. Non-Refundable Items**
The following items are not eligible for return or refund:
- **Gift Cards**
- **Downloadable Software Products**
- **Personalized or Custom-Made Items**
**8. Changes to This Policy**
We reserve the right to update or modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. Please review this policy periodically for any updates.
**9. Contact Information**
For questions or concerns regarding this Refund Policy, please contact us at:
Evolution of a Black Butterfly LLC
Email: [fjohnson@evolutionofablackbutterfly.com]
By making a purchase on our website, you acknowledge that you have read, understood, and agree to this Refund Policy.
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